Price Guarantee

The prices offered on our website www.tennispro.fr are given all taxes included. They are guaranteed, except if subjected to a modification of the French Value Added Tax (VAT). If the VAT rate was to be modified, the change would be immediately reflected on our salesprices

We also wish to inform you that the given prices can be lowered. In this case, the billing price will be effective on the date of our price change. These prices are understood without possible expenses for packing, shipping and clearing through customs (for export).

With your parcel, you will receive a detailed bill on which the amount of VAT will be specified, so that companies or members of the professions who are subject to VAT can get a tax refund. Please keep your bill: it also serves as your warranty voucher.

Need more information? 
Call 03.88.92.09.09, or 00.33.3.88.92.09.09 from overseas and abroad.

VAT and TAXES

Delivery in the French Overseas Departments, Territories and outside the European Union

Any order which is to be delivered in the French Overseas Departments, Territories or outside the European Union is exempt from the French VAT.

This removal of tax is applied on the products’ salesprice as well as on the shipping expenses. To get an indication of the taxfree price of any item on our website, you only have to divide the all-tax included price by 1.196 (the current French VAT rate is 19.6% as of Januray 1st 2000). The bill with your parcel is given without taxes. As a consequence, the customer will have to clear the products trough customs by paying all necessary taxes on entry into the department, territory or country.

Need more information? 
Call 03.88.92.09.09, or 00.33.3.88.92.09.09 from overseas and abroad.

Delivery within the European union

Any order to be delivererd within the European union is subject to the French VAT (19.6% as of January 1st 2000). You don’t have to pay any other tax upon receiving your parcel.

Need more information? 
Call 03.88.92.09.09, or 00.33.3.88.92.09.09 from overseas and abroad.

France (mainland)

Your order will be delivered to any address by "Colissimo Suivi" service offered by the French postal service or by truck for larger size and/or heavy items.

Prices

A 6.00€ participation to the shipping expenses is added for every order, except if the order amounts to more than 75€, in which case your order will be delivered without any shipping expenses (in mainland France)

For heavy items (such as nets, court equipments, reservation chart-boards, ball buckets, fitness equipments, etc.) the shipping expenses are 8.50€, whatever the total amount. 

Time limit

Any order placed before 12.00 pm will be shipped on the same day (except if the item is out of stock). Allow for 48 hours by "Colissimo Suivi"*; for 48 to 72 hours by truck*. For Corsica, add 2 more days.*

*time limit as specified by the French postal services

Reception of the parcel

If you are not at home when your parcel is delivered, a notice will be left in your mailbox. If the parcel has been delivered by the postal services, you will be able to claim it at the nearest post office. Otherwise you will have to call the shipping company and make an appointment.

Please check your parcel immediately in front of the delivery man (woman) for packing and content. If you notice missing or faulty items, please specify it right away on the reception slip and call us at 03.88.92.09.09

We will ship the missing or damaged items as soon as possible without any further charge.

Countries outside the European Union, the French Overseas Departments and Territories, and the rest of the world

Please place your order on our website.

We cannot automatically calculate delivery expenses towards countries outside the European Union and the French Overseas Departments and Territories on our website.

You can nonetheless select the items you wish to purchase. Don’t forget to mention your delivery address as well as an e-mail address or a telephone number, and our customers service will contact you to specify the shipping expenses which corresponds to your situation.

Upon receiving our estimate, you will be able to confirm your order and to choose an adequate transportation means.

The order will only be effective once you have accepted the delivery conditions and once you have given all the necessary payment information (or payed on our secure site).

Prices

European Union and Switzerland: for shipping under 2 kg, a 9.50€ contribution has to be added to the total amount.

EUROPE outside the European Union and French Overseas Departments: for shipping under 2 kg, a 11.95€ contribution has to be added to the total amount.

Asia, South Pacific, Africa and French Overseas Territories: for shipping under 1kg, a 14.50€ contribution has to be added to the total amount.

Above this weight, we will contact you to give you an estimate of the shipping expenses.

Time limit

The time limit mentioned here is given as an indication, for items available in stock at the time of order: 
... postal services: 
economy - 15 days 
priority - 7 days 
... Express shipping services or airmail: 3 to 4 days

Reception of the parcel

If you are not at home when your parcel is delivered, a notice will be left in your mailbox with information about the shipping company. If the parcel has been delivered by the postal services, you will have to claim it at the nearest post office. Otherwise, you will have to call the shipping company and make an appointment. Please check your parcel immediately in front of the delivery man (woman) for packing and content. If you notice missing or faulty items, please specify it right away on the reception slip and call us at 00.33.3.88.92.09.09

We will ship the missing or damaged items as soon as possible without any further charge.

Once your payment has been confirmed, your items are set off.

Credit Card Payment

You can securely pay online with your credit card. Only the custmers whose delivery address is located in France (mainland), and for whom the shipping expenses are automatically included in the total amount, can pay directly online. (For others, we offer fax, telephone or mail payments, check payment or payment upon delivery).

Our website allows you to pay for your order online, by choosing MC, EC or VISA and then typing in the 16 numbers of your credit card and its expiration date. This information is coded and is sent securely thanks to the encrypted network SSL. Only the credit cards labelled CB, VISA, EUROCARD or MASTERCARD and issued in France (or in other international bank networks validated by the GIE Credit Card authority) are accepted

Once the order is confirmed by the customer on the website, it will only be effective when the central bank network clears authorization. In case of a refusal, Tennispro reserves the right to cancel the order and to stop shipping. In this case, the customer will be contacted by e-mail or telephone as soon as possible.

Need more information? 
Call 03.88.92.09.09, or 00.33.3.88.92.09.09 from overseas and abroad.

Check payment

When you click on CHECK PAYMENT, you will get an ordering form as well as an order number, which you can then send us by mail with a bank or postal check written in Euros at our address:

TENNISPRO 
Z.I. Nord Paradies 
3 rue de Waldkirch 
B.P. 40153 
67603 SELESTAT CEDEX

Your check for an amount corresponding to the total of your order and the shipping expenses, will be cashed on the day when your parcel leaves our warehouse.

PLEASE! Always specify your order number, first and family name.

Need more information? 
Call 03.88.92.09.09, or 00.33.3.88.92.09.09 from overseas and abroad.

Payment upon reception of the parcel

When you click on PAYMENT UPON RECEPTION OF THE PARCEL, you will be able to place your order online. The payment will be directly made to the mailman (or woman) when the parcel is delivered to your address but you will also have to pay payment upon reception charges which will be added to your bill (7.77€ as of March 1st 2003)

Satisfaction guaranteed

On our website, you will get our "satisfaction guaranteed" clause. If an item does not correspond to what you expected, please contact us by mail or telephone in the 15 days following delivery date. You will then return the item undamaged, preferably in its original shipping package, with the return number and bill.

When our responsability is engaged, the shipping expenses will be refunded. If you are asking for a change for your personal convenience, the shipping expenses will then remain yours to pay.

In both cases, you can either change your item or get your money back.

Return Policy from France: registered letter from the French postal service to the following address :

TENNISPRO 
DW

Z.I. Nord Paradies

3 rue de Waldkirch 
B.P. 153

67603 SELESTAT CEDEX

Return Policy from overseas and abroad:

We will indicate the necessary steps by telephone or e-mail.

Our warranty

Tennispro offers a one-year warranty for any fault linked with quality to be found on any item sold on this website (except for strings, racquet accessories and items that wear out).

Some items have a specific, longer warranty, which is mentioned is the description of the product.

Tennispro advisers are available to help you throughout your visit on our website and after your order.

You have not found what you were looking for on our website?

You are still wondering about delivery policies abroad? You wish to make any comments or suggestions?

Pleas e-mail us at: [email protected]

Or call us at 03.88.92.09.09 or 00.33.3.88.92.09.09 from overseas and abroad.

To answer your questions and provide distance service, we record and save some information about you such as you first and family name and your address. This information is necessary for the operation and shipping of your orders. It is used solely for our internal purpose.

As specified in the Computer and Freedom Law of January 6th 1978, you have a right to access and modify any information about you.

tennispro.fr all rights reserved: as specified in n°78-17 Law of January 6th 1978, you can ask to modify or delete any information about you in the mailing list or database.

The information about you are only to be used by tennispro.fr. We are liable to transfer this information to other parties (commercial partners, etc.) If you do not wish that this information be transfered, please write an e-mail to :

[email protected]

TENNISPRO

Z.I Nord Paradies

3 rue de Waldkirch - BP 40153

67603 Sélestat Cedex

Tél : 03.88.92.09.09

Fax : 03.88.82.92.17

e-mail : [email protected]

General sales conditions

Discount codes and gift checks

Discount codes

You just have to insert the code in the “Discount Code” bar which is at the top of your shopping basket, the discount will be immediately applied. Be careful, discount codes aren’t cumulative and have a validity period.

Gift checks

If you order a gift check on our site, we will send you the gift check by mail with the discount code which will be usable by recipient to spend the received credit. You’ll receive the check by mail in PDF format, you’ll also be able to print and offer it to anyone you want.

Price and Tax

Price Guarantee

The prices offered on our website www.tennispro.fr are given all taxes included. They are guaranteed, except if subjected to a modification of the French Value Added Tax (VAT). If the VAT rate was to be modified, the change would be immediately reflected on our salesprices

We also wish to inform you that the given prices can be lowered. In this case, the billing price will be effective on the date of our price change. These prices are understood without possible expenses for packing, shipping and clearing through customs (for export).

With your parcel, you will receive a detailed bill on which the amount of VAT will be specified, so that companies or members of the professions who are subject to VAT can get a tax refund. Please keep your bill: it also serves as your warranty voucher.

Need more information? 
Call 03.88.92.09.09, or 00.33.3.88.92.09.09 from overseas and abroad.

VAT and TAXES

Delivery in the French Overseas Departments, Territories and outside the European Union

Any order which is to be delivered in the French Overseas Departments, Territories or outside the European Union is exempt from the French VAT.

This removal of tax is applied on the products’ salesprice as well as on the shipping expenses. To get an indication of the taxfree price of any item on our website, you only have to divide the all-tax included price by 1.196 (the current French VAT rate is 19.6% as of Januray 1st 2000). The bill with your parcel is given without taxes. As a consequence, the customer will have to clear the products trough customs by paying all necessary taxes on entry into the department, territory or country.

Need more information? 
Call 03.88.92.09.09, or 00.33.3.88.92.09.09 from overseas and abroad.

Delivery within the European union

Any order which is to be delivererd within the European union is subject to the French VAT (19.6% as of January 1st 2000). You don’t have to pay any other tax upon receiving your parcel.

Need more information? 
Call 03.88.92.09.09, or 00.33.3.88.92.09.09 from overseas and abroad.

DELIVERY

France (mainland)

Your order will be delivered to any address by "Colissimo Suivi" service offered by the French postal service or by truck for larger size and/or heavy items.

Prices

A 6.00€ participation to the shipping expenses is added for every order, except if the order amounts to more than 75€, in which case your order will be delivered without any shipping expenses (in mainland France)

For heavy items (such as nets, court equipments, reservation chart-boards, ball buckets, fitness equipments, etc.) the shipping expenses are 8.50€, whatever the total amount. 

Time limit

Any order placed before 3.00 pm will be shipped on the same day (except if the item is out of stock). Allow for 48 hours by "Colissimo Suivi"*; for 48 to 72 hours by truck*. For Corsica, add 2 more days.*

*time limit as specified by the French postal services

Reception of the parcel

If you are not at home when your parcel is delivered, a notice will be left in your mailbox. If the parcel has been delivered by the postal services, you will be able to claim it at the nearest post office. Otherwise you will have to call the shipping company and make an appointment.

Please check your parcel immediately in front of the delivery man (woman) for packing and content. If you notice missing or faulty items, please specify it right away on the reception slip and call us at 03.88.92.09.09

We will ship the missing or damaged items as soon as possible without any further charge.

Countries outside the European Union, the French Overseas Departments and Territories, and the rest of the world

Please place your order on our website.

We cannot automatically calculate delivery expenses towards countries outside the European Union and the French Overseas Departments and Territories on our website.

You can nonetheless select the items you wish to purchase. Don’t forget to mention your delivery address as well as an e-mail address or a telephone number, and our customers service will contact you to specify the shipping expenses which corresponds to your situation.

Upon receiving our estimate, you will be able to confirm your order and to choose an adequate transportation means.

The order will only be effective once you have accepted the delivery conditions and once you have given all the necessary payment information (or payed on our secure site).

Prices

European Union and Switzerland: for shipping under 2 kg, a 9.50€ contribution has to be added to the total amount.

EUROPE outside the European Union and French Overseas Departments: for shipping under 2 kg, a 11.95€ contribution has to be added to the total amount.

Asia, South Pacific, Africa and French Overseas Territories: for shipping under 1kg, a 14.50€ contribution has to be added to the total amount.

Above this weight, we will contact you to give you an estimate of the shipping expenses.

Time limit

The time limit mentioned here is given as an indication, for items available in stock at the time of order: 
... postal services: 
economy - 15 days 
priority - 7 days 
... Express shipping services or airmail: 3 to 4 days

Reception of the parcel

If you are not at home when your parcel is delivered, a notice will be left in your mailbox with information about the shipping company. If the parcel has been delivered by the postal services, you will have to claim it at the nearest post office. Otherwise, you will have to call the shipping company and make an appointment. Please check your parcel immediately in front of the delivery man (woman) for packing and content. If you notice missing or faulty items, please specify it right away on the reception slip and call us at 00.33.3.88.92.09.09

We will ship the missing or damaged items as soon as possible without any further charge.

SECURE PAYMENT

Once your payment has been confirmed, your items are set off.

Credit Card Payment

You can securely pay online with your credit card. Only the custmers whose delivery address is located in France (mainland), and for whom the shipping expenses are automatically included in the total amount, can pay directly online. (For others, we offer fax, telephone or mail payments, check payment or payment upon delivery).

Our website allows you to pay for your order online, by choosing MC, EC or VISA and then typing in the 16 numbers of your credit card and its expiration date. This information is coded and is sent securely thanks to the encrypted network SSL. Only the credit cards labelled CB, VISA, EUROCARD or MASTERCARD and issued in France (or in other international bank networks validated by the GIE Credit Card authority) are accepted

Once the order is confirmed by the customer on the website, it will only be effective when the central bank network clears authorization. In case of a refusal, Tennispro reserves the right to cancel the order and to stop shipping. In this case, the customer will be contacted by e-mail or telephone as soon as possible.

Need more information? 
Call 03.88.92.09.09, or 00.33.3.88.92.09.09 from overseas and abroad.

Check payment

When you click on CHECK PAYMENT, you will get an ordering form as well as an order number, which you can then send us by mail with a bank or postal check written in Euros at our address:

TENNISPRO 
Z.I. Nord Paradies 
3 rue de Waldkirch 
B.P. 40153 
67603 SELESTAT CEDEX

Your check for an amount corresponding to the total of your order and the shipping expenses, will be cashed on the day when your parcel leaves our warehouse.

PLEASE! Always specify your order number, first and family name.

Need more information? 
Call 03.88.92.09.09, or 00.33.3.88.92.09.09 from overseas and abroad.

Payment upon reception of the parcel

When you click on PAYMENT UPON RECEPTION OF THE PARCEL, you will be able to place your order online. The payment will be directly made to the mailman (or woman) when the parcel is delivered to your address but you will also have to pay payment upon reception charges which will be added to your bill (7.77€ as of March 1st 2003)

WARRANTY

Satisfaction guaranteed

On our website, you will get our "satisfaction guaranteed" clause. If an item does not correspond to what you expected, please contact us by mail or telephone in the 15 days following delivery date. You will then return the item undamaged, preferably in its original shipping package, with the return number and bill.

When our responsability is engaged, the shipping expenses will be refunded. If you are asking for a change for your personal convenience, the shipping expenses will then remain yours to pay.

In both cases, you can either change your item or get your money back.

Return Policy from France: registered letter from the French postal service to the following address :

TENNISPRO 
DW

Z.I. Nord Paradies

3 rue de Waldkirch 
B.P. 153

67603 SELESTAT CEDEX

Return Policy from overseas and abroad:

We will indicate the necessary steps by telephone or e-mail.

Our warranty

Tennispro offers a one-year warranty for any fault linked with quality to be found on any item sold on this website (except for strings, racquet accessories and items that wear out).

Some items have a specific, longer warranty, which is mentioned is the description of the product.

ORDER FOLLOW THROUGH

Tennispro advisers are available to help you throughout your visit on our website and after your order.

You have not found what you were looking for on our website?

You are still wondering about delivery policies abroad? You wish to make any comments or suggestions?

Pleas e-mail us at: [email protected]

Or call us at 03.88.92.09.09 or 00.33.3.88.92.09.09 from overseas and abroad.

CUSTOMER INFORMATION

To answer your questions and provide distance service, we record and save some information about you such as you first and family name and your address. This information is necessary for the operation and shipping of your orders. It is used solely for our internal purpose.

As specified in the Computer and Freedom Law of January 6th 1978, you have a right to access and modify any information about you.

LEGAL INFORMATION

tennispro.fr all rights reserved: as specified in n°78-17 Law of January 6th 1978, you can ask to modify or delete any information about you in the mailing list or database.

The information about you are only to be used by tennispro.fr. We are liable to transfer this information to other parties (commercial partners, etc.) If you do not wish that this information be transfered, please write an e-mail to :

[email protected]

TENNISPRO

Z.I Nord Paradies

3 rue de Waldkirch - BP 40153

67603 Sélestat Cedex

Tél : 03.88.92.09.09

Fax : 03.88.82.92.17

e-mail : [email protected]