F.A.Q (Frequently Asked Questions)

TennisPro offers a warranty from the date of purchase on products with a manufacturing, materials or design defect.

Our Warranty form

Tennispro offers tailor-made partnerships to suit your needs and expectations, as well as a full range of teaching and training equipment and outfits for your teams

Find all the information on our Club | Tennispro

Any other questions? Send us an email by using our contact form.

 You have 30 days in order to make the return. Please note that return is at your charge. You can order a FEDEX label on our website. Your return will be processed within an average of 7 days from the date of receipt.

Return address: TENNISPRO, 11 rue des cigognes CS40138 67960 ENTZHEIM- FRANCE

You have 30 days in order to make the return. Please note that return is at your charge. You can order a FEDEX label on our website. Your return will be processed within an average of 7 days from the date of receipt.

Return address : TENNISPRO, 11 rue des cigognes CS40138 67960 ENTZHEIM-FRANCE

Notre vidéo explicative : Effectuer un retour sur Tennispro.fr

We apologise for this error. Send us an email via our contact form indicating the reference not received and attach a photo of the item received and its label. We will immediately send you a return label by email.

No need to panic! Place your order by selecting Bank Transfer as payment method, but do not make the transfer. This will register your order in our system and your items will be reserved! Send us an email via our contact form. An advisor will contact you shortly to help you.

Make sure that your gift voucher is valid for payment of your order. If this is the case, we suggest that you first validate your order by selecting Bank transfer as payment method, but do not make the transfer. This will register your order in our system and your items will be reserved! Secondly, send us an email via our contact formindicating the number of your gift voucher. An advisor will contact you.  

Make sure that the items selected are eligible for the promotion code. If this is the case, send us an email via our contact form, enclosing a screenshot of your cart if possible.

Find out more about our technical advice in our club house area!

Any other questions? Send us an email by using our contact form

Find out more about our technical advice in our club house area!

Any other questions? Send us an email by using our contact form

Improve your performance with rackets prepared by our team of specialists! Rely on our customisation service and opt for matching or personalised rackets.

See our page dedicated to this service Custom Service | Tennispro

Any other questions? Send us an email byusing our contact form

It's difficult to get a good feel for a frame, and to avoid making the wrong choice, test rackets are the ideal solution.

You can find our test rackets on the page: Tennis test rackets | Tennispro

How does our test racket programme work?

• You can test a maximum of 2 rackets over a period of 7 days. If you want to test two rackets at the same time, you'll need to order both models at once.
• The price of 150€ indicated on this product sheet represents A DEPOSIT to be paid before the test; as soon as the racquet is returned to our warehouse, this sum will be refunded. No refunds will be given for late or unreported returns. Please note: Payment for a test racket in no way implies that the racket belongs to you.
• LWhen you place your first order for a test racket, please send us proof of identity and address to the following e-mail address: [email protected]. If we do not receive a return of the documents within 7 days of our email, we will refund your order in order to free up the rackets for other customers. Payment for your order cannot be made by cheque.
• Test rackets will be sent directly to your home address or to an access point. (Delivery to franchised shops is not possible).
• The test racket programme is only available in Europe. No deliveries will be made to French overseas territories or Switzerland.
• You are responsible for the cost of returning the test rackets. We are therefore offering you a discount code sent with your test rackets for any purchase of a new racket:
• €7.50 discount for the purchase of one new racket
• €15 discount for the purchase of two or more new rackets
• If the test racket is not returned: a letter of formal notice will be sent to you a week later to rectify the situation as soon as possible, return the racket(s) or pay the balance due (new value of the racket(s) - deposit).

Not sure which racket to choose? Send us an email by using our contact form.

If you have lost your password, click on the following link and enter your e-mail address.

You will then receive an email asking you to enter a new password.

If you just want to change it, log in to your account, click on ‘Account information’ and tick the ‘Change password’ box (at the bottom of the page).

Log in to your account and click on ‘My dashboard’.

You can change your contact details as well as your delivery and billing addresses by clicking on ‘Edit’ or ‘Modify’.