To process your after-sales service request as quickly as possible, we invite you to:
01
Select a category
02
Prepare your photos
03
Fill out the form
04
Get a response from our customer service team
Tennis racket
- General photo of the racket (both sides)
- Photos of the racket’s edges and top
- Photo of the butt cap (the part beneath the handle)
- Close-up photo of the product defect
- Photo of the QR code (or barcode) located in the racket’s throat
- Video if the observed defect is a noise
Padel racket
- General photo of the racket (both sides)
- Photos of the racket’s edges and top
- Close-up photo of the product defect
- Photo of the QR code (or barcode) located at the racket’s throat
- Video if the identified defect is a noise
Shoes
- General photo of both shoes (tops and soles)
- Photo of the size label (usually on the tongues)
- Close-up photo of the identified defect
Textile
- General photos of the product (both sides)
- Close-up photo of the defect
- Photos of the product labels: inner labels (with reference numbers), outer labels if the product is new
Other
- General photos of the product (all sides)
- Close-up photo of the defect
- Photos of the labels showing the reference number (if visible)