Submit an after-sales service request
To process your customer service request as quickly as possible, we invite you to:
01
Select a category
02
Prepare your photos
03
Fill out the form
04
Receive a response from our customer service team
After-sales service for a tennis racket
You will need to provide:
- An overall photo of the racket (both sides)
- Photos of the racket’s edges and top
- A zoomed-in photo of the product defect
- A photo of the QR code (barcode or serial number) located in the racket’s throat
- A video if the reported defect is a noise
After-sales service for a padel racket
You will need to provide:
- An overall photo of the racket (both sides)
- Photos of the racket’s edges and top
- A zoomed-in photo of the product defect
- A photo of the QR code (barcode or serial number) located in the racket’s throat
- A video if the reported defect is a noise
After-sales service for a pair of shoes
You will need to provide:
- A general photo of both shoes (top and soles)
- A photo of the size label (usually located on the tongues)
- A close-up photo of the identified defect
Customer service for a textile
You will need to provide:
- A general photo of the product (both sides)
- A close-up photo of the defect
- Photos of the product labels: interior labels (with reference numbers), and exterior labels if the product is new
Customer service for another product
You will need to provide:
- An overall photo of the product (all sides)
- A zoomed-in photo of the defect
- Photos of the labels showing the reference number (if visible)
After-Sales Service Form
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