RIGHT TO WITHDRAWAL
Right to withdrawal
In accordance with Articles L 221-28 of the Consumer Code, you have a period of 14 days to exercise the right oto withdrawal without having to justify reasons or pay penalties. Tennispro extends this period to 30 days on a commercial basis in order to give you full satisfaction.
On the website, the customer therefore benefits from the 30 day return period from the delivery of the order.
The Products must imperatively be returned to TENNISPRO in perfect resale condition, in their original state, and accompanied by the invoice or contact information of the Buyer and the complete references of the order.
Racquets must not have any scratches or impact marks on the frame and the stringing must be new and free of ball marks. The grip must still be wrapped and the racket must not have been played with. Shoes must be returned with the shoe box (perfect resale condition) corresponding to the model purchased and must not have been worn under any circumstances.
In case of exchange, the return shipment is at the expense of TENNISPRO.EU except in case of heavy packages (tennis court equipment, stringing machines, ball machines, cases of tennis balls, ...) for which shipping costs will be applied. The time limit starts from the reception of the goods.
When the right of withdrawal is exercised, the refund will be made within 10 working days following the date on which we received your return package.
Exercising the right to withdrawal
For reimbursement requests of orders placed on the Tennispro website which includes a free item (example of the Christmas offer: "From 49€ spent, a tennispro tee-shirt worth 19,90€ including VAT will be added to your order for free"), the customer agrees to return the free item to us as well. In case of non-return of this article, the amount of its value will be deducted from the amount of the refund (retail value indicated in the offer).
Underwear and swimwear cannot be returned or exchanged for hygienic reasons.
For any enquiries on return shipment from international countries, please call or email:
+44 (0)20 36 081 983
Exceptions to the right to withdrawal
However, pursuant to Article L 221_28, the right of withdrawal of 14 days extended to 30 days may not be exercised for goods made to the specifications of the customer or clearly personalized (flocking, modification of grip, stringing on rackets ...) and goods likely to quickly deteriorate (ropes, grip ...).