RIGHT TO WITHDRAWAL

You have the right to withdraw from this contract without giving any reason within a period of thirty days. The withdrawal period expires thirty days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last item. This period in no way affects the deadline for returning the items ordered.

Exercising the right to withdrawal

For reimbursement requests of orders placed on the Tennispro website which includes a free item (example of the Christmas offer: "From 49€ spent, a tennispro tee-shirt worth 19,90€ including VAT will be added to your order for free"), the customer agrees to return the free item to us as well. In case of non-return of this article, the amount of its value will be deducted from the amount of the refund (retail value indicated in the offer).
Underwear and swimwear cannot be returned or exchanged for hygienic reasons.
For any enquiries on return shipment from international countries, please call or email:
+44 (0)20 36 081 983

In order to benefit from the right of withdrawal, items (excluding made-to-measure and personalised goods) must be returned to us within 30 days of receipt of your order:

• in new condition (rackets with facecard and blister pack / shoes in the original box, etc.)
• have never been used in a sporting context
• with the original label and packaging
• etc.

You are responsible for return shipping costs.

Consequences of the right of withdrawal

You must return the goods to TENNISPRO DISTRIBUTION, 11 rue des cigognes, 67960, Entzheim, FRANCE, without undue delay and, in any event, no later than thirty days after you have informed us of your decision to withdraw from this contract. This period shall be deemed to have been observed if you return the goods before the expiry of the thirty-day period. In the event of your withdrawal from this contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, where applicable, a delivery method other than the cheaper standard delivery method offered by us) without undue delay and, in any event, no later than thirty days from the day on which we are informed of your decision to withdraw from this contract. We will refund you using the same payment method you used for the original transaction. However, you may contact our customer service department if you wish to arrange a different method. A verification of the request will then be carried out prior to any agreement. In any event, this refund will not incur any costs for you.

We may defer reimbursement until we have received the goods or until you have provided proof of dispatch of the goods, whichever is the earlier.

You will only be liable for any depreciation in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods.

Exceptions to the right to withdrawal

In accordance with Article 16 of Directive 2011/83/EU on consumer rights, the right of withdrawal does not apply to the following contracts:

• contracts for the supply of goods made to the consumer's specifications or clearly personalised; (flocking, grip modification, stringing on rackets, etc.)
• contracts for the supply of goods that have been unsealed by the consumer after delivery (racquets, products from the Theragun range) or that cannot be returned for reasons of hygiene or health protection; (underwear, swimwear, etc.)

In the event that a customer returns a product, and it appears, upon receipt, to have been soiled or damaged, we reserve the right to refuse the return. The reshipping costs of the product will be at our expense.

In the event that a customer purchases a product on our website during the sales period and subsequently wishes to exchange it because the product does not suit them, the discount applied at the time of the initial purchase will no longer be valid. The customer will have to pay the current price at the time of the exchange.

WITHDRAWAL FORM

Please complete and return this form only if you wish to withdraw from the contract.

In order to comply with the withdrawal period, please send your withdrawal notice before the withdrawal period has expired. You will have to cover the direct costs of returning the goods.