Shipping - Payment - Return
|Total order amount||Shipper||Price|
|Austria, Czech Republic, Denmark, Germany, Greece, Luxembourg, Poland, Portugal, UK.Free on orders over €75 (excluding heavy products)||Variable when spending under 75€ - please refer to the prices in the delivery table : https://www.tennispro.eu/eu-cgv#deliveryTable|
|Other EU countries (Except Cyprus and Malta)Free on orders over €100 (excluding heavy products)||Variable when spending under 100€ - please refer to the prices in the delivery table : https://www.tennispro.eu/eu-cgv#deliveryTable|
|United States - Canada - United Arab Emirates||25€ for classic orders. Starting at 55€ for heavier articles, however extra shipping fees may apply based on weight and volume.|
|Japan, Singapore, South Korea, Vietnam, Australia, New Zealand||35€ for classic orders. Starting at 75€ for heavier articles, however extra shipping fees may apply based on weight and volume.|
If you cannot find your country whether it is in the EU or not, please contact us at [email protected] for more information.
Service and delivery schedule
In order to decrease delivery time, we guarantee that each order placed before 12am will be send in the course of the day, and otherwise your order will leave our warehouse in the 24h following the validation of the order and upon reception of the payment. We estimate this delivery time to be between 1 and 6 days, depending on which country the order is shipped to.
Once you have confirmed your order, Tennispro will acknowledge its receipt. You will then be able to follow the status of your order directly from My account. Once your order is ready to be shipped, you will receive the UPS tracking number, to be used on the transporter's website in order to know where your package is. When you receive your package, we advize you to check carefully, and if possible while the delivery man is here, if it has not suffered from any damages during the travel.
In order to meet your customer's preferences, we offer several means of payment, for you to easily and safefully settle your order.
||The safe transaction (everything data is SSL crypted) is monitered by the bank and benefits from the 3D secure procedure. Thanks to the express payment system, you will be able to place a new order more easily, without having to enter your information twice.|
||If you have a PayPal account, you can also use it to settle your order without having to give any credit card information.|
||You can choose to pay by bank transfer to Tennispro Bank code : 300087, Counter code : 33080, Account number : 00011128202, RIB : 72. IBAN (International Bank Account Number) : FR76 3008 7330 8000 0111 2820 272. Your article will be reserved for 8 days and sent as soon as the payment is received./td>|
Exchange and refund
You are not satisfied with your order ? Tennispro offers the "Money-back" guarantee : you can return the product and either exchange it or get a refund. You benefit from a 30-days period of withdrawal to send the merchandise back to us. Click here to download the return form and fill it out.
11 rue des cigognes
The products will have to be sent back, on your expenses, good as new and sellable. In case of a an exchange we will send you back the products, on our expenses. In case of refund, we guarantee it will be done in the 10 days following the reception of your package.
Do you have any question, or particular requiry ? Do not hesitate to contact our customer service by phone (+44 (0) 2036 081 983) or by mail ([email protected]). You can also use the contact form below. We will meet your expectations.