Shipping - Payment - Return

Service and delivery schedule

In order to ensure faster delivery times, we guarantee that each order placed before 12pm will be sent in the course of the day. Otherwise, your order will leave our warehouse in the following 24h after validation of the order and upon reception of payment. We estimate delivery time to be between 1 and 6 days, depending on which country the order is shipped to.

Tracking

Once you have confirmed your order, Tennispro will acknowledge its receipt. You will then be able to follow the status of your order directly from My account. Once your order is ready to be shipped, you will receive the UPS tracking number, to be used on the transporter's website in order to know where your package is. When you receive your package, we advise you to check it carefully, if possible while in the presence of the delivery agent, to make sure if it has not suffered any damage during shipping.

Payment ability

In order to meet your customer's preferences, we offer several means of payment, for you to easily and safely pay for your order.

Payment method Description
Credit card

Our safe transaction service is SSL encrypted and monitered by the bank. It uses the 3D secure procedure to ensure the highest level of security. Thanks to the express payment system, you will be able to place a new order more easily, without having to enter your information twice.
Via Paypal

If you have a PayPal account, you can also use it to pay for your order without having to give any credit card information.
Bank transfer

You can choose to pay by bank transfer to Tennispro Bank code : 300087, Counter code : 33080, Account number : 00011128202, RIB : 72. IBAN (International Bank Account Number) : FR76 3008 7330 8000 0111 2820 272. Your article will be reserved for 8 days and sent as soon as the payment is received.

Exchange and refund

You are not satisfied with your order ? Tennispro offers the "Money-back" guarantee : you can return the product and either exchange it or get a refund. You will benefit from a 30-day period to send the merchandise back to us. Click here to download the return form and fill it out.


Return adress

TENNISPRO
11 rue des cigognes
CS40138
67960 ENTZHEIM

Download the return form

Returns are paid for by the client. Items will only be accepted if the condition is 'good as new' and resellable. In case of a an exchange, we will send you the new products at our own expense. In case of refund, we guarantee it will be done in the 10 days following the reception of your package.

Customer service

Do you have any question, or particular requiry ? Do not hesitate to contact our customer service by phone (+44 (0) 2036 081 983) or by mail ([email protected]). You can also use the contact form below. We will meet your expectations.

On live Skype

Monday to Thursday 9am to 1pm - 2pm to 6pm
On Friday 9am to 1pm - 2pm to 5pm
with ID: [email protected]

By phone at +44 (0)20 36 081 983

Monday to Thursday 9am to 1pm - 2pm to 6pm
On Friday 9am to 1pm - 2pm to 5pm

By email

at [email protected] or
by filling out the form.