We take the protection of personal data very seriously and are committed to ensuring that the processing of your personal data complies with the General Data Protection Regulation (GDPR). Below, we inform you about the use of Personal Data and Cookies and the rights you have.

For more information about the protection of personal data, you can also visit the website of the French Data Protection Authority www.cnil.fr.

This page covers the following topics:

• Cookies
• Online order data
• Newsletter data
• Disclosure to third parties
• Your data protection rights
• Data security
• Recruitment
• Your data protection contact
  
  

Cookies

1. Use of Data

When you visit our website, information relating to your device’s browsing activity on the Site (language settings, connection time, pages visited, ... ) may be stored in text files called “Cookies”, a file installed on your browser.

The term cookie covers all non-executable text files, trackers, web beacons, and other technologies, such as transparent GIFs, clear GIFs … (hereinafter “Cookies”), placed on your device’s browser (computer, tablet, mobile) by Tennispro, our Subcontractors, and our Partners, subject to your consent, while you continue browsing our website, using our mobile applications, and viewing our content (hereinafter our “Services”). The information contained in this file can only be read and/or modified by its issuer.

Some cookies are essential for using the website, while others optimize website use and personalize the content displayed. Accordingly, 5 types of cookies may be stored on your device when you visit our website:

1. Strictly necessary technical cookies

2. Audience measurement cookies

They are issued by us or our technical subcontractors to measure the audience of the various contents and sections of our site, in order to assess and better organize them. Where applicable, these cookies also enable us to detect browsing problems and consequently improve the user-friendliness of our services.

3. Personalization cookies

These cookies enable us to remember your preferences on the site and improve your browsing experience. This may include remembering your shopping cart or saving your login details so that you remain logged in during your next visit. Their purpose is to improve the site's operation.

4. Social media cookies

They enable you to share content from our site with other people or let those people know that you have viewed or expressed an opinion about content on the site. This is particularly the case with “share” and “like” buttons/plugins from social networks such as Facebook or Twitter. The social network providing such an application button may identify you through this button, even if you did not use it while visiting our site.

We recommend that you consult the terms of use governing your data on these social networks to learn about the purposes for which your data is used, particularly for advertising purposes, and the browsing information they may collect through these application buttons. You should ensure that the terms of use of these social networks enable you to regulate and restrict their use of your data, particularly by configuring your user accounts with them.

5. Advertising cookies

Our site may place cookies issued by our partners as part of advertising partnerships, provided that you initially agreed to your personal data being shared with our partners in compliance with the provisions of the new French Data Protection Act.

When you access a third-party site containing advertising spaces displaying one of our advertisements, this advertisement may be delivered to you through recognition of one of our cookies that we previously placed on your browser.

They enable us to tailor and deliver personalized advertisements to you by displaying them on your device, with your prior consent (behavioral advertising) within third-party advertising spaces such as Facebook or Google, for example.

The issuance and use of cookies by third-party companies are subject to their own terms of use.

At any time, you can prevent the collection of information about you through these advertising cookies by accessing the cookie management form.

More information about cookies is available on the CNIL website: http://www.cnil.fr/vos-droits/vos-traces/les-cookies

2. Data collected

To enable you to benefit from all the site's features and receive personalized communications from Tennispro, your browsing history and profile are collected through cookies placed on your browser after you give your consent.

Cookies are only placed if you accept them by scrolling through the page, continuing to browse to another page of the site, or clicking the “OK, accept all” button on the banner or the page dedicated to cookies.

You can disable these cookies at any time using the deactivation options provided and described below. Please note, however, that this may reduce or prevent access to all or part of the Services offered by the Site.

3. Purpose of processing

Technical cookies are used to improve the use of our website. They are necessary to enable you to benefit from certain features of our site.

Analytics and audience measurement cookies enable us to collect anonymous statistical data and are intended to personalize and improve the quality of our website.

The aforementioned purposes represent our legitimate interest in processing personal data, in accordance with Article 6(1)(f) of the GDPR. Without your consent, only anonymous analytics data is collected. Therefore, we cannot identify you.

4. Legal basis

The legal basis for processing personal data using cookies is Article 6(1)(f) of the GDPR.

5. Retention period and personal management of cookies

You can manage and change your cookie settings at any time according to the options outlined below. The settings you choose may affect your browsing experience and your conditions of access to and use of certain services on our Site that require the use of cookies.

You can manage your cookies through your browser, interprofessional platforms, or, when available, via a link in the list below.

1. Managing your cookies through your browser

You can configure your browser so that Cookies are stored on your device or rejected, either systematically or according to their issuer.

To learn about the rules applicable to managing cookies stored in your browser, please consult your browser's help menu, the “Your traces” section of the CNIL website (Commission Nationale de l'Informatique & des Libertés) (www.cnil.fr/vos-libertes/vos-traces/les-cookies) and also all the information on disabling them for each of the following browsers:

• Google Chrome : https://support.google.com/chrome/answer/95647
• Internet Explorer : https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
• MozillaFirefox : http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
• Safari : http://support.apple.com/kb/HT1677?viewlocale=fr_FR&locale=fr_FR
• Opera : http://www.opera.com/help/tutorials/security/cookies/

2. Managing your cookies online through industry platforms

The platforms below are shared by hundreds of online advertising professionals and provide a centralized interface allowing you to express your refusal or acceptance of cookies as specified above.

On the Youronlinechoices website, provided by digital advertising professionals grouped within the European association EDAA (European Digital Advertising Alliance) and managed in France by the Interactive Advertising Bureau France. You can find out which companies are registered on this platform and offer you the option to refuse or accept the cookies they use to tailor, depending on the data they collect, the advertisements that may be displayed in your browser:
http://www.youronlinechoices.com/fr/controler-ses-cookies

The Network Advertising Initiative platform also allows you to manage your cookies by visiting its cookie manager:
http://www.networkadvertising.org/choices/

This procedure will not prevent advertisements from being displayed on the websites you visit. It will only block technologies that make it possible to tailor advertisements to your interests.

3. Managing your cookies online from the platforms that place them

3.1. Social network cookies

If you do not want our website to store social network cookies in your browser, you can click the following opt-out links, which will store a cookie in your browser whose sole purpose is to disable the use of other cookies from the same provider. Disabling these cookies will therefore prevent any interaction with the social network(s) concerned:

• Facebook : https://www.facebook.com/help/568137493302217
• Google+ and YouTube : https://support.google.com/accounts/answer/61416?hl=fr
• Instagram (in English) : https://instagram.com/legal/cookies/
• Pinterest : https://policy.pinterest.com/fr/cookies

3.2. Audience measurement cookies

If you do not want our website to store cookies in your browser for audience measurement purposes, you can click the following opt-out link, which will store a cookie in your browser whose sole purpose is to disable them:

• Google Analytics: https://tools.google.com/dlpage/gaoptout?hl=fr

These cookies help measure the traffic or audience associated with our website, the pages visited, and the interactions carried out on the site during your visit.

Cookie retention period

Online order data

 1. Data collected

As part of order processing and the monitoring of business relationships, the data collected on the website are: title, last name, first name, postal address, telephone number, email address, date of birth, country, partner club (if provided).

2. Purpose of processing

The data are collected for the following purposes:

• To ensure that your order is processed correctly.
• To monitor your customer account.
• To provide after-sales service for returns and complaints.
• To ensure the optimal use of our website and dedicated services.
• To send you marketing communications (via newsletters) and personalized offers.

After placing an order, you will receive an email allowing you to track your order (order confirmation, information about the delivery of your parcels, …). These service messages are necessary for the proper fulfillment of the orders and services you have requested. Receiving this information is not linked to the choices you may have made regarding receiving newsletters and commercial offers.

3. Legal basis

The data mentioned in point 1 are collected for the purpose of preparing and performing purchase contracts concluded in our online store. The legal basis for processing personal data using cookies is Article 6(1)(b) of the GDPR.

4. Data retention period

We retain your data only for as long as necessary for the purpose of processing and in accordance with the applicable legal regulations to which we are subject. The statutory retention period is 10 years from the close of the accounting period, pursuant to Article L123-22 of the French Commercial Code, for any supporting accounting document (invoice, purchase order, delivery note, etc.).

5. Payment data

We offer several secure payment options on our website. Your bank details are collected by the providers of the payment solutions, who are responsible for payment security and send us a payment identifier. Our providers are PCI-DSS certified: this standard is an international security standard whose objectives are to ensure the confidentiality and integrity of cardholder data and thereby protect card and transaction data. We therefore do not collect your payment data.

Our secure providers may retain certain personal data in order to ensure that payment is completed and to prevent potential fraud.

6. Fraud Prevention and Protection

The data collected is also used to prevent and combat fraud, particularly credit card fraud. We reserve the right to verify the personal data provided when placing an order and to take any measures deemed necessary to verify that the person whose bank account is charged is indeed the person who placed the order, in order to prevent fraudulent payments. This verification may take the form of a request for proof of identity and/or address.
Any requested supporting documents will be automatically destroyed - deleted once the additional checks have been completed and within a maximum of 24 hours.

If the customer does not respond or if the verification cannot be completed successfully, we reserve the right to cancel and refund the order.

7. Order Tracking - Shipping

To track your order, we will notify you by email whenever its status changes. We then share your contact details (last name, first name, address, email, phone number) with the carrier you selected so they can send you any useful information or contact you to ensure your order is delivered successfully.

Our carriers are La Poste - Colissimo, UPS, and Chronopost.

These companies are subject to the same regulations regarding the protection of personal data.

8. Contact Form

You can contact us by email or using the contact form on our website:
Help center

Depending on your request (e.g., order tracking), you may need to provide personal data. This data is used solely to verify and process your request, on the basis of Article 6, paragraph 1, letter f of the GDPR.

Electronic communications between you and our customer service team are retained only for as long as necessary to resolve your request. The data will then be deleted, within 7 days at the latest.

9. Summary of Indicative Data Retention Periods

Newsletter data

 1. Data collected

For newsletters, the data collected is: last name, first name, title, ate of birth, email address, country, postal code.

2. Purpose of processing

We collect your data to provide you with personalized promotional offers, inform you about promotional contests and marketing campaigns. We also measure audience reach and the effectiveness of our advertising campaigns.

3. Legal basis

Lnewsletters are sent on the basis of your consent (Article 6, paragraph 1, point f of the GDPR).

4. Data retention period

Data processed for newsletter-related purposes is retained, with your consent, for a period of 3 years from your last activity.
You can withdraw your consent at any time from any newsletter you receive. Following withdrawal of your consent, your data will no longer be used for newsletter purposes.

We collect your data to provide you with personalized promotional offers, inform you about promotional contests and marketing campaigns. We also measure audience reach and the effectiveness of our advertising campaigns.

If you no longer wish to receive commercial prospecting by email, you can let us know at any time by one of the following means:
- Click the "click here" link at the bottom of commercial emails
- Go to "My account", in the "My Dashboard" section, and click "edit" in "account information" next to "Newsletters"
- By contacting us by email at rgpd@tennispro.eu

Transfer to third parties

 We use service providers as processors. They have access to your data and may only process it for purposes specifically determined by us.
These service providers are themselves subject to GDPR obligations, and we ensure that they comply with these obligations as part of their work.

The recipients of the data are: processors, customers and business partners, including marketing and advertising agencies, and police authorities in connection with judicial requests relating to the fight against fraud.

Tennispro also uses processors for the following operations: monitoring website and app traffic, running advertising campaigns on the website, apps, email campaigns and newsletters, sending emails and newsletters, sharing content on social networks and providing sharing features, and running competitions.

We do not transfer your data outside the European Union.

Your data protection rights

Under certain conditions, you may exercise your data protection rights with us:

• Right of access: Exercising the right of access set out in Article 15 of the GDPR allows you to find out how your data is being used and to obtain a copy of it. You can contact our GDPR contact directly by email (rgpd@tennispro.eu) to exercise your right of access.
• Right to rectification : Upon request, we will rectify the data we hold about you, in accordance with Article 16 of the GDPR, if it is incorrect or inaccurate.
• Right to object : You may exercise your right to object to the processing of your data at any time, for reasons relating to your particular situation, in accordance with Article 21 of the GDPR. The right to object applies only to data processing whose legality is based on interests relating to profiling or processing carried out for direct marketing purposes. If you exercise your right to object to the use of your data for commercial prospecting purposes, we will cease all processing for these purposes. For any other purpose, unless the law allows us to reject your objection, we will cease the processing of the data concerned.

If you have given us your consent to direct marketing and no longer wish to receive it, you may withdraw your consent at any time, with immediate effect.

• Right to erasure : if you wish, you may request the deletion of your data in accordance with Article 17 of the GDPR. However, the right to erasure cannot override compliance with legal obligations (retention periods for accounting documents) or our overriding interests (exercising and defending our rights in court).
• Right to restriction of processing : when exercising your right to rectification or objection, you may exercise your right to restriction of processing while your request is being processed. In this case, we will no longer use your data but will retain it.
• Right to data portability : in accordance with Article 20 of the GDPR, you have the right to obtain the transfer of data concerning you in a structured, commonly used and machine-readable format. This transfer may also be made at your request to a new data controller.

The new Article 40-1 of the French Data Protection Act allows individuals to give instructions regarding the retention, deletion and disclosure of their data after their death.

A person may be designated to carry out these instructions. Once the person has died, this designee is then entitled to access the instructions and request their implementation from the relevant data controllers.

These instructions are:

• general, where they relate to all data concerning a person;
• or specific, where these instructions concern only certain specific data processing activities.

Where these instructions are general and relate to all of the deceased person's data, they may be entrusted to a trusted third party certified by the CNIL.

Where the instructions are specific, they may also be entrusted to data controllers (social media, online messaging services) in the event of death. They require the specific consent of the data subject and cannot result solely from their acceptance of the terms of use.

In the absence of instructions given during their lifetime by the person, their heirs will be able to exercise certain rights, in particular:

• The right of access, if necessary for settling the deceased's estate;
• The right to object in order to close the deceased's user accounts and object to the processing of their data

For more information about your rights, you can visit the European Commission website:
https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens/my-rights/what-are-my-rights_fr

Data security

We take every precaution to protect the security and confidentiality of your data, in particular to prevent it from being altered, damaged, disclosed, or accessed by unauthorized third parties.

In particular: access to the “REGISTERED” Member Area is protected by a login and encrypted password, email addresses shared with third parties as part of collaborations with partners are protected using computer hashing, and access to databases is strictly limited to authorized personnel who need access to them as part of their duties.

In accordance with the new French Data Protection Act and the European General Data Protection Regulation, Tennispro has ensured that its data processors undertake to respect data security and confidentiality.

Recruitment

1. Data collected

When you apply for one of our job vacancies or submit an unsolicited application, the data collected includes: CV, last name, first name, title, marital status, date of birth, email address, postal address, telephone number, work experience, qualifications.

2. Purpose of processing

We collect your data in order to process your application and assess whether your background matches the profile we are seeking.

3. Legal basis

Your application file and data are retained on the basis of your consent (Article 6, paragraph 1, letter f of the GDPR).

4. Data retention period

Data used for recruitment-related processing is retained with your consent for a maximum period of 2 years.

If you are hired, your data will be kept in your employee file.

Your data is retained by our company and is not shared with third parties.
You may withdraw your consent at any time by contacting our Human Resources department or our data controller by email at  rgpd@tennispro.eu

Your data protection contact

Data controller:
TENNISPRO DISTRIBUTION
11, rue des Cigognes
67960 ENTZHEIM

Data protection contact: rgpd@tennispro.eu