ARTICLE 1 : OBJECT
The general terms and conditions of sale govern the contractual relations between TENNISPRO.EU and its customers. Any order validated by the consumer entails the latter's unconditional adherence to the general terms and conditions of sale. These conditions may be modified by TENNISPRO.EU. In this case, the applicable conditions will be the ones in effect on the website at the time of the validation of the consumer's order.
These conditions will apply as of May 18th, 2011.
ARTICLE 2 : CONTRACTUAL INFORMATION
In accordance with the provisions of the Code of Consumption, the webstore implemented by TENNISPRO.EU, within the context of the website, includes the following details :
- A legal disclaimer enabling precise identification of the company, TENNISPRO.EU ;
- A presentation of the essential features of the items for sale ;
- An indication in Euros for all fees, including the price of the goods, services and delivery ;
- An indication of the payment, delivery and execution fees ;
- The offer and price validity ;
- The existence of a right of withdrawal.
All the information on www.tennispro.eu are displayed in English.
ARTICLE 3 : GOODS
a. The prices
The prices of our online products are indicated in Euro, all charges included, without the delivery charges. They are applicable during the validation of the order by the consumer (while stocks last).
It is important to note that if the articles have incoherent prices on the website, Tennispro.fr (EX : one racquet for 1 Euro, one string reel for 4 Euros...), Tennispro is in the position to not deliver the order and the order will be cancelled or returned to Tennispro by the customer if there was a delivery by mistake.
Depending on the order's amount and the shipping destination, shipping charges may be added to the order's total. (see Delivery below).
Prices are subjected to French VAT. Any change of legal rate of this VAT will implicitly be echoed on the prices of products presented on the TENNISPRO.EU website when stipulated by the application decree referring to it.
Articles will be sent free of taxes when shipped to a country off the European Union or in French Overseas Departments and Territories. However, customers will have to declare these articles upon reception.
The displayed public prices correspond to the suppliers' recommended retail price.
The offers presented by TENNISPRO.EU are only valid while stocks last. In case of unavailability and according to the article L 121-20-3 of the Code of Consumption, you will be informed by mail or by phone about the articles out of stock.
The buyer will then have 72 manufactured hours (except Saturday, Sunday, public holidays and non-working days) to ask for cancellation, refund of the collected sums or the exchange of his/her order within the limits of an equivalent total price by contacting us by mail at [email protected]
After this period and if no request is made from you, your order will be sent to you with the available articles and only these latter will be charged.
Unavailable articles will be refunded using the same method of payment as the one used by the customer to settle his order.
The customer has the possibility of booking goods in order with our suppliers. In case of incomplete order, TENNISPRO.EU reserves the right to send the goods when all the articles of the order are in stock. The client can ask TENNISPRO.EU for an immediate delivery of the incomplete order. He will however be charged for the postal charges of the second sending.
c. Conformity of the offers of products
Proposed products are in accordance with the French current legislation and with the applicable standards in France.
According to the article L 111-1 of the Code of Consumption, the consumer has the possibility to know, before the definitive order taking, the essential characteristics of the product he wants to buy.
d. Discount codes and gift cards
Discount codes : you only have to insert the code in the area « discount voucher » to be found above your cart. The discount will then be immediately applied. Be careful, it is not possible to cumulate discount vouchers, which always have a period of validity.
Gift cards :
If you order a gift card on our website, we will e-mail you the gift card and indicate on the card the discount code that the addressed will be able to use in order to spend the received credit. You will receive the card by mail in a PDF format, so that you can print it and offer it to the person of your choice.
ARTICLE 4 : THE ORDER
a. Signing of the order
These Terms and Conditions of Sale come into effect in the date of signature of the order from our website www.tennispro.eu. According to the LEN law of June 24th, 2004, you have the possibility to check the details of the order and its total price (in Euro all charges included and products plus charges of delivery) and correct possible mistakes before confirming it in order to express its acceptance.
However, for personalised and customised items where the specifications have been ordered by the customer (stringing, flocking, grip modifications etc) we will be unable to make any changes or modifications once the order has entered the preparation stage in store or at the warehouse.
TENNISPRO.EU will immediatly acknowledge receipt of your order by electronic means.
b. Transfer of property
TENNISPRO.EU keeps the full property of sold products until perfect cashing of all the amounts due by the consumer in the framework of his/her order, charges and taxes included.
The transfer of property of a good bought on www.tennispro.eu by the consumer to an other person will not be the responsability of TENNISPRO.EU. Only the original buyer of this good can claim to reach the clauses of the present Terms and Conditions of Sale.
c. Proof of the transaction
The archiving of order forms and invoices will be made on a reliable and long-lasting support which can legally be produced as proof.
ARTICLE 5 : WITHDRAWAL AND GUARANTEES
According to the articles L 121-20 and following of the Code of Consumption, you have a 14-days deadline to exercise this right to withdrawal without having to justify motives or to pay penalties. Tennispro widens this deadline to 30 days to give you complete satisfaction.
On the website, the consumer benefits from the Money-back guarantee during 30 days from the order's delivery.
Goods returned will have to be sent in an as-new condition enabling resale and in its origin packaging, together with its invoice, the expenses of return being at your expense.
Rackets : they must never contain track of scratch or impact on the frame and the string must be new and must not contain any track of ball. The grip must remain in its packaging and the racket must not have been used.
Shoes : they must be re-sent with their box in a perfect shape and must not have been used.
In case of exchange, the redelivery is at TENNISPRO.EU's expense, except in case of heavy parcel (tennis court goods, stringing machine, ball machines, ball cases, …) for which real postal charges will be applied.
Regarding all refund on an order placed on Tennispro with a free article (like the Christmas offer : "With every 49€ purchase, a Tennispro T-shirt will be offered") the customer has to return the free article. In case he does not, the value of the article will be taken off the refund (SRP value indicated in the offer)
The deadline runs from the reception of the goods.
When the right to withdraw is exercised, the refund will intervene at the latest in the next 10 working days after the date in which we received your returned parcel.
Underwear and bathing suits cannot be returned or exchanged for hygienic reasons.
Modalities of forwarding from overseas :
We will indicate you the procedure by e-mail or phone.
However, according to the article L 121-20-2, the 14-days right of withdrawal widened to 30 days can not be exercised for goods manufactured following the consumer's specifications or strongly personalized (flocking, grip modification, string on the rackets, …) and goods susceptible to deteriorate quickly (strings, grips, …). The Money Back guarantee does not apply for these goods either.
You also benefit from the legal guarantee of the latent defects accordingly to the legal requirements exposed below :
Legal guarantee of conformity
The seller has to deliver a good in compliance with the contract and will answers conformity defects existing during the delivery. He also answers conformity defects resulting from the packaging, editing instructions or from the installation when this one was put at his/her expense by the contract or was realized under his/her responsibility.
In order to be in compliance with the contract, the good has to :
- Be appropriate to the use usually expected from a similar good and, if necessary :
- Correspond to the description given by the seller and have the qualities presented by the latter to the buyer in the form of sample or model ;
- Present the qualities for which a buyer can legally wait in consideration of the public statements made by the seller, or the manufacturer.
A 2-year long legal guarantee of conformity is applied to your purchases, in particular on tennis rackets. Thus, if a racket is defective in an other way than by normal use, the customer can turn it to Tennispro Distribution. It will be the object of a meticulous analysis by the supplier to validate if it presents or not a defect. You will then be contacted as soon as possible by Tennispro Distribution's after-sales service.
Should the coverage be accepted, the customer will, depending on the product, get an exchange or a repair by Tennispro Distribution. The refund is only possible if the exchange or the repair of the product could not be done one month after the coverage of your claim.
When the responsibility of Tennispro Distribution or the one of one of its suppliers is committed, the expenses of return are covered by the supply of a prepaid voucher or paid off on production of a documentary evidence.
ARTICLE 6 : DELIVERY
TENNISPRO.EU delivers its products in countries of the European Union and non EU countries. Products will be sent at the address indicated by the customer on the order form.
When your Tennispro order is tax free, the consumer might have to pay VTA and custom fees to the carrier during delivery
Non-EU countries : Due to the specificity of the procedure, any customer wishing to have its parcel shipped to a non-EU country should call this number : +44 (0)2036 081 983.
Orders are sent within the 24 manufactured hours that follow the order by the carrier chosen by the customer at the time of his/her order. Any order placed before noon (local time) will be sent in the day regardless of the method of dispatch (except Saturday, Sunday and public holidays). Orders passed after noon will be sent the next day.
For heavy articles (nets, court accessories, boards of reservation, ball cases, …) a variable supplement is asked depending on the country of delivery without franco (see table below).
Prices for postal charges for heavy articles do not apply to stringing machines.
The consumer has the legal and contractual obligation to verify the physical state and the contents of the parcel in the delivery in the presence of the deliverer.
|Country||Transport||Price||Free delivery from||Postal charges
|Australia||X||49 €||/||124 €|
|Austria||X||8 €||79 €||15 €|
|Bulgaria||X||12 €||150 €||19.99 €|
|Canada||X||35 €||/||80 €|
|Croatia||X||15 €||150 €||20 €|
|Cyprus||X||49 €||/||138.90 €|
|Czech Republic||X||15 €||100 €||19.99 €|
|Denmark||X||10 €||100 €||15 €|
|Estonia||X||12 €||150 €||19.99 €|
|Finland||X||10 €||150 €||20€|
|Germany||X||8 €||79 €||14.88 €|
|Greece||X||15 €||120 €||30 €|
|Hungary||X||10 €||130 €||19.99 €|
|Ireland||X||15 €||100 €||19,99 €|
|Latvia||X||10 €||150 €||19.99 €|
|Lichtenstein||X||15 €||100 €||20 €|
|Lithuania||X||12 €||150 €||19.99€|
|Luxembourg||X||8 €||100 €||15 €|
|Malta||X||49 €||/||103.90 €|
|New Zealand||X||49 €||/||110 €|
|Poland||X||10 €||130 €||19.99 €|
|Portugal||X||15 €||150 €||15 €|
|Romania||X||10 €||100 €||19.99 €|
|Singapore||X||35 €||/||110 €|
|Slovakia||X||10 €||100 €||19.99 €|
|Slovenia||X||10 €||100 €||19.99 €|
|South Korea||X||50 €||/||110 €|
|Sweden||X||10 €||100 €||15 €|
|United Arab Emirates||X||49 €||/||90 €|
|United-Kingdom||X||10 €||100 €||15 €|
|United-States||X||35 €||/||80 €|
|Vanuatu||X||39.99 €||/||103.89 €|
If you cannot find your country whether it is in the EU or not, please contact us at [email protected] for more information.
Any anomaly regarding the delivery must be indicated on the delivery note of the deliverer, in the form of « handwritten reserves » detailed, dated, explicit and accompanied with the signature of the consumer or the one of a person authorized to receive the delivery.
At the same time, the consumer will have to signify this anomaly by addressing to the deliverer in the 3 business days following the delivery date a registered letter with acknowledgement of receipt exposing the aforementioned complaints.
Then, he/she will have to transmit a copy of this mail by simple mail at :
11 rue des cigognes
Any complaint regarding the delivery received after the deadline will be rejected without any possibility of appeal for the consumer and only the damages and anomalies mentioned in the reserves uttered by the consumer will be taken into account in the resolution of the dispute by the carrier.
b. Delay in the delivery or non-fulfilment of the order
TENNISPRO.EU can not be held responsible for the non-fulfilment of the contract in case of stock shortage or unavailability of the product, force majeure, disturbance, all-out or partial strike in particular from postal services and means of transportation and/or communication, flood and fire.
TENNISPRO.EU incurs no responsibility for any indirect damage because of operating losses, losses of profit, losses of luck, damage or expenses that could arise because of the purchase of products.
ARTICLE 7 : PAYMENT
The whole payment must be made at the time of the order (except for the repayment delivery method). The collected sums can never be considered as deposit or advances. The consumer guarantees TENNISPRO.EU that he has the necessary authorizations to use the payment method that he chose during the validation of his order. Furthermore, TENNISPRO.EU reserves the right to suspend any management of order or any delivery should the authorization be refused by the financial organisms.
a. Payment methods
The consumer will have various methods of payment at his disposal to pay his order during the finale validation of the order form. Tennispro reserves the right to ask the consumer for a scan of his ID card, a proof of address and any necessary document within the framework of its anti cheats policy.
Non-EU Countries : Non-EU customers will have to pay by bank transfer. Given the specificity of the procedure and the fees generated by the shipping, non-EU customers cannot pay neither by credit card nor Paypal.
Payment by credit card
The treatment of payment by bank card on our website is entirely secured.
With this payment facility, you will be sold at the time of the payment of your order.
TENNISPRO.EU uses the Crédit Mutuel's banking transactions platform.
Your data are thus coded by the SSL process, guaranteeing a maximal safety.
Your bank card number is neither stocked on the server nor printed.
The order validated by the consumer on the internet website will be effective only upon approval of the bank cards central network. Should the latter refuses, TENNISPRO.EU reserves the right to cancel the order and stop the shipment of the goods. In this case, the consumer will be contacted by mail of by phone as soon as possible.
Payment by wire transfer
In case of wire transfer, the goods will be reserved for you for 8 days from the moment your order was passed on our website. After this deadline, the goods will be placed back in the stock.
Your order will be sent only upon receipt of your payment.
As well as the deadline of shipping, the deadline of availability is to be recalculated from the date the payment method was registered.
The bank account identification will be communicated when you are ordering.
Other means of payment / foreign currencies
Any other mean of payment and/or foreign currency will have to be agreed upon and will generate a 15€ additionnal cost, which will be at the customer's expense.
b. Irrevocability of the payment
According to the article L 132-2 of the Monetary Code, electronic payment is irrevocable. Thus, TENNISPRO.EU recommends its consumers to make sure of the solvency of their payment before validation of their order on the website.
ARTICLE 8 : NEWSLETTER
Every subscriber to the electronic letter of information agrees to receive e-mails of information on the TENNISPRO.EU offers.
In order to be removed from the mailing list, the subscriber must send an e-mail to [email protected] or unsuscribe in the column « my account » on the website at the address www.tennispro.eu.
According to the data protection act of January 6th, 1978, you have the right to access and modify the data that concern you.
ARTICLE 9 : PERSONAL DATA PROTECTION
For any request with regards to our personal data protection policy and your legal rights, please consult our dedicated webpage.
You can also contact us at the following email address : [email protected]