Our commitments

As part of our quality statement and customer service, TENNISPRO allows you to discover our 10 service winners :

Service N°1

Technical advice

The TENNISPRO team invites you to take advantage of our expertise as we have more than 30 years of experience with stringing machies, strings, racquets and all other tennis articles.

Service N°2

Product Quality

A thorough selection of products and long-term partnerships with the world's biggest brands ensure our high product quality.

Service N°3

Guaranteeing the best price

If, despite our intent to offer you products at the best price on the market, you find the same article at a cheaper price on a different website within 15 days following your purchase (equal technical characteristics and guarantee), we will provide you with a purchase voucher of the difference.

Service N°4

Store Network

We welcome you to our numerous stores in France, in Europe and in Japan. All of our stringers possess an ERSA (European Racquet Stringers Association) diploma to guarantee very high stringing quality.

Check out our list of stores

Service N°5

Order 24/7 online

Our website, www.tennispro.eu is accessible 24/7, but if you are interested, you can also contact us by telephone at +44 (0)20 36 081 983 from Monday to Thursday from 9am to 1pm and 2pm to 6pm, on Friday from 9am to 1pm and 2pm to 5pm and on Saturday from 10am to 1pm.

Service N°6

Shipping

Any order made before midday will be shipped within the same day (excluding exceptional cases). Then, you can count roughly 3 business days for delivery (1 business day if ordered via express). However, if you need products urgently, you can call us and we will treat your order as a first priority.

Service N°7

Quick Delivery

All classic orders within Europe are shipped with UPS (a delivery delay of roughly 3 business days). This is excluding heavy articles.

Service N°8

Satisfied or Refunded

If the delivered article does not meet your expectations whatever the reason may be, we are committed to exchanging it or refunding it. All you need to do is return it to us within 30 days after it was delivered to you (in a brand new condition and in the original packaging/ see our General Terms of Sale - Article 5).

Service N°9

Regular Information

If you have given us your email address and accepted to receive information from us, we will regularly send you informational newsletters regarding the latest products on the market and our special offers currently taking place.

Service N°10

Sponsorship

If you are already a TENNISPRO customer and one of your friends orders a stringing machine from us, we will provide you with a purchase voucher worth 30 euros (Taxes Included) that you can use on our website. Please inform us before your friend orders.

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